Case Studies

The National Quality Center’s in+care Campaign
Keeping Patients in Care and in Good Health

The Challenge

Approximately 3 out of 5 HIV-positive people in the United States do not regularly see their doctor, which means they are more infectious and more likely to become sick themselves. The National Quality Center (NQC) sought to raise awareness and address this public health challenge through the rollout of a national campaign. Impact Marketing + Communications was brought in to develop successful messaging and launch a multipronged, multimedia campaign.

Our Solution

Impact worked with NQC to segment the target audiences and create a brand identity for what became the in+care Campaign. The name and logo of the campaign highlighted NQC’s overall goal of improving retention and engagement in HIV primary care. Recruitment materials (including a literature review, letter, and folder) were mailed to health care providers and were accompanied by an awareness video, an informational Webinar series, e-newsletter blasts, a campaign website, and a bilingual poster. Impact participated in the planning committee for the campaign and provided project management support to ensure a smooth rollout and to offer consistency throughout all stages of the project.


The in+care Campaign recruited 648 health care providers serving more than 473,000 HIV-positive patients, representing the largest HIV-specific national retention campaign to date. An Impact-led focus group of participating providers validated the campaign’s positive impact, confirming high levels of satisfaction. The success of the campaign also provided an incentive for NQC to create a spin-off group, Partners in+care, focused on patient-centered support and education.

“Because of Impact’s help, actual enrollment in our first quality management campaign is more than 5 times what we expected!”

—Michael Hager, Manager, National Quality Center

Related Expertise

Writing + Editing
Videography + Photography
Strategy + Management
Digital + Graphic Design

Related Services

Website design
Graphic design
Project management
Video editing